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Billing and Orders

[Guide] How PhoneGrid Billing Works

PhoneGrid cloud phone billing consists of basic billing rules and optional add-on packages.

Basic deduction order:

  1. Free minutes included in the plan are consumed first
  2. After free minutes run out, purchased duration packs are consumed
  3. After duration packs run out, usage is charged from the account balance at $0.006/minute
  4. Pay-per-minute billing is capped at $1.5 per cloud phone per day

Add-on packages cover specific usage scenarios:

  • Duration Pack: continues to offset runtime minutes after plan free minutes run out
  • Parallel Pack: cloud phones running within the parallel limit are free; any cloud phones exceeding the limit are charged according to the basic billing rules
  • Monthly Device: the purchased monthly device is free to run during the most recent one-month period

Billing overview

[FAQ] What are free minutes, duration packs, parallel packs, and monthly devices?

Free minutes: cloud phone runtime minutes included in the plan. They are consumed first.

Duration Pack: additional runtime minutes purchased separately. They are consumed after free minutes run out.

Parallel Pack: covers the number of cloud phones that can run at the same time. Cloud phones running within the parallel limit are free; cloud phones exceeding the limit are charged according to the basic billing rules.

Monthly Device: a specified device that is free to run during the most recent one-month period. Monthly billing only applies to the device purchased as a monthly device.

[FAQ] Why am I still charged after buying a plan?

Common reasons include:

  • Free minutes included in the plan have run out
  • Purchased duration packs have run out
  • The number of running cloud phones exceeds the parallel pack limit
  • The current cloud phone is not a monthly device
  • The monthly device has expired

If you think the charge is abnormal, first check Cloud phone usage and Order details in Billing to confirm the related cloud phone, runtime, order, and charge records.

[FAQ] What should I do if a top-up has not arrived?

If payment has been completed but the balance has not updated, please do not pay again immediately.

Check in order:

  1. Refresh the Billing page
  2. Check the status in Order details
  3. Confirm the payment amount, payment method, and payment time
  4. Wait for the payment channel callback to complete
  5. If the balance still does not arrive after a long time, contact PhoneGrid Support for review

Order details

[FAQ] Can I request a refund?

Refund eligibility is subject to the official PhoneGrid refund policy and support review.

Official refund policy:
https://www.phonegrid.com/refund-policy

If you need to request a refund or review an order, read the official refund policy first, then prepare the order information.

Recommended information to prepare:

  • PhoneGrid login account
  • Order number
  • Payment time
  • Payment amount
  • Reason for refund or review
  • Screenshot of the issue or payment proof