Privacy Policy

This Privacy Policy explains how EASYANT PTE. LTD., operating the PhoneGrid service (“PhoneGrid,” “we,” “our,” or “us”), collects, uses, discloses, stores, and otherwise processes personal data in connection with our websites, desktop applications, cloud phone services, browser/profile features, automation tools, Workspace features, support channels, and related services (collectively, the “Services”).

Please read this Privacy Policy together with our Terms of Service, Cookie Policy, and any product-specific notices we provide.

1. Who We Are

For most personal data covered by this Privacy Policy, PhoneGrid acts as the data controller under applicable privacy laws.

In some cases, where a customer or Workspace uses the Services to process data stored in cloud phone environments, shared Workspaces, browser/profile resources, automations, or similar customer-controlled areas, PhoneGrid may act as a processor or service provider on behalf of that customer or Workspace, depending on applicable law and the nature of the processing.

If you have privacy questions or requests, you can contact us at support@PhoneGrid.com.

2. Scope

This Privacy Policy applies to personal data processed in connection with:

• our public websites and landing pages;
• desktop applications and authenticated product interfaces;
• cloud phone and browser/profile features;
• automation, integration, API, and Workspace features;
• account registration, billing, and payment flows;
• customer support, onboarding, sales, and communications; and
• analytics, security, fraud-prevention, and compliance operations related to the Services.

This Privacy Policy does not apply to third-party websites, applications, wallets, payment processors, integrations, or services that have their own privacy policies.

3. Personal Data We Collect

Depending on how you use the Services, we may collect the following categories of personal data.

3.1 Account and Contact Data

• name, company name, Workspace name, username, and display name;
• email address, login credentials, verification status, and password reset data;
• support, sales, or onboarding contact details; and
• communication preferences.

3.2 Billing and Transaction Data

• billing name, billing address, country, tax-related details where required;
• subscription plan, order details, invoices, receipts, renewal status, credits, and usage-related billing records; and
• limited payment-related metadata received from payment processors, such as payment status, payment method type, fraud signals, and transaction identifiers.

We do not store full payment card numbers. Payment transactions are handled by third-party payment processors.

3.3 Device, Technical, and Network Data

• IP address, approximate geolocation derived from IP, device identifiers, device type, OS, app version, browser type, language, time zone, and similar technical data;
• crash logs, error reports, diagnostic logs, performance metrics, and troubleshooting data;
• session timestamps, login history, security events, and API usage metadata; and
• network, infrastructure, and anti-abuse signals reasonably necessary to secure and operate the Services.

3.4 Usage and Activity Data

• features used, settings selected, plan usage, minute consumption, quota usage, Workspace activity, device/session actions, and related product telemetry;
• records relating to cloud phone lifecycle, environment retention, browser/profile lifecycle, synchronization events, automations, and task execution metadata;
• clicks, navigation, referral data, and interactions with websites or in-product pages; and
• service preferences and configuration choices.

3.5 User Content and Customer-Controlled Data

Depending on the features you use, we may process data that you or your Workspace choose to upload to, store in, or generate through the Services, such as:

• files, screenshots, uploaded assets, logs, notes, or synced materials;
• browser/profile resources where offered;
• cloud phone environment data, app data, task inputs, task outputs, and certain support-related exports;
• automation instructions, scripts, templates, or task-related data; and
• support attachments or troubleshooting materials you provide to us.

You are responsible for deciding what data you place in the Services and for ensuring that you have an appropriate legal basis to do so.

3.6 Communications Data

• messages you send to support, sales, or success teams;
• survey responses, feedback, testimonials, and review content you choose to provide; and
• records of service notices, marketing subscriptions, and related communications.

3.7 Website Cookies and Similar Technologies

We and our partners may collect information through cookies, pixels, tags, SDKs, local storage, and similar technologies, including:

• identifiers, browser/device information, and usage signals;
• analytics information;
• referral and campaign attribution data; and
• consent preferences.

See Section 8 below and our Cookie Policy for more information.

4. How We Collect Personal Data

We collect personal data from several sources:

1. Directly from you when you register, purchase, contact us, configure the Services, fill out forms, or otherwise interact with us.
2. Automatically when you use our websites, applications, cloud phone features, browser/profile features, automations, APIs, or Workspaces.
3. From your Workspace or organization if you are invited to or managed through a Workspace.
4. From payment processors and business partners in connection with transactions, fraud-prevention, referrals, or partner programs.
5. From integrations or third-party services you connect to the Services, subject to your settings and those third-party terms.
6. From public or commercial sources where reasonably necessary for fraud-prevention, sanctions screening, compliance, marketing attribution, or business contact verification.

5. How We Use Personal Data

We may use personal data for the following purposes:

• to provide, operate, maintain, and support the Services;
• to create and manage accounts, Workspaces, subscriptions, environments, and access controls;
• to process purchases, renewals, invoices, credits, taxes, refunds, disputes, and fraud checks;
• to authenticate users, secure accounts, detect abuse, investigate incidents, and protect the Services;
• to troubleshoot errors, diagnose product issues, improve performance, and develop new features;
• to manage cloud phone resources, browser/profile resources, plan enforcement, retention periods, and usage metering;
• to provide customer support, onboarding, migration assistance, and service communications;
• to send transactional notices, technical notices, security alerts, and policy updates;
• to send marketing communications where permitted by law and in accordance with your preferences;
• to measure website and product usage, marketing performance, campaign attribution, and engagement;
• to comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others; and
• for internal reporting, analytics, auditing, training, business planning, and corporate transactions.

6. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• Performance of a contract — for account creation, subscription management, service delivery, billing, support, Workspace administration, and related operations.
• Legitimate interests — for security, fraud-prevention, diagnostics, analytics, service improvement, business communications, and protection of our business and users, provided such interests are not overridden by your rights.
• Consent — where required, such as certain marketing communications or non-essential cookies and similar technologies.
• Legal obligation — where processing is necessary to comply with applicable law, lawful requests, tax/accounting obligations, sanctions obligations, or law-enforcement requirements.
• Vital interests or public interest — where exceptionally required by law or emergency circumstances.

If we rely on consent, you may withdraw that consent at any time, although this will not affect processing already carried out before withdrawal.

7. How We Share Personal Data

We do not sell personal data.

We may share personal data with the following categories of recipients:

7.1 Service Providers and Processors

We may share personal data with service providers that help us operate the Services, such as providers of:

• cloud infrastructure, hosting, storage, and content delivery;
• payments, billing, invoicing, and anti-fraud services;
• analytics, telemetry, tag management, and attribution;
• customer support, CRM, email delivery, and communications;
• error monitoring, logging, and diagnostics;
• security, access control, and abuse detection; and
• development, deployment, and productivity tooling.

These providers may process personal data only on our instructions or as otherwise permitted by applicable law.

7.2 Workspace Administrators and Organization Contacts

If you use the Services through a Workspace or organizational account, administrators or authorized contacts for that Workspace may access certain account, usage, billing, environment, log, or support-related data associated with the Workspace, as permitted by product functionality and applicable law.

7.3 Integration Partners and Third Parties You Choose

If you connect third-party services, request integrations, or initiate exports, imports, syncs, or workflows involving third-party tools, we may share relevant data as necessary to perform your instructions.

7.4 Corporate Transactions

We may disclose personal data in connection with a merger, acquisition, financing, due diligence, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and legal safeguards.

7.5 Legal, Safety, and Rights Protection

We may disclose personal data where reasonably necessary to:

• comply with applicable law, regulation, court order, arbitration process, or lawful request;
• enforce our agreements and policies;
• detect, investigate, prevent, or respond to fraud, abuse, sanctions issues, security incidents, or illegal activity; or
• protect the rights, property, safety, users, or business of PhoneGrid or others.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites and, where applicable, support product functions.

These technologies may be used for:

• essential website functionality and security;
• remembering preferences and language settings;
• traffic measurement, analytics, and performance monitoring;
• marketing attribution and campaign effectiveness; and
• fraud-prevention and integrity controls.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings or any cookie preference tools we make available. Disabling certain technologies may affect website functionality.

9. International Data Transfers

PhoneGrid operates internationally and may process personal data in countries other than the country where you live.

Where required by applicable law, we take appropriate steps to protect personal data transferred across borders, which may include contractual safeguards, transfer impact assessments, access controls, internal policies, or reliance on other legally recognized transfer mechanisms.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with law, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the data type and context. As a general framework:

• Account and billing records: retained for as long as the account is active and for additional periods as needed for tax, accounting, audit, dispute, fraud-prevention, or legal compliance purposes.
• Diagnostic, crash, and error logs: generally retained for limited periods necessary for troubleshooting, security, and service reliability.
• Analytics and usage data: retained for periods reasonably necessary for product improvement, reporting, and business analysis, and then deleted or anonymized where appropriate.
• Support records: retained for as long as needed to manage the relationship, resolve issues, and maintain an appropriate support history.
• Backups: retained on a rolling basis for limited periods according to backup and disaster recovery practices.
• Cloud phone environments, browser/profile resources, synced assets, and related content: retained according to the applicable plan, retention add-ons, inactivity rules, account status, Workspace settings, technical lifecycle, support operations, and legal or security requirements.

If your trial, promotional access, or paid plan expires, is cancelled, is downgraded, or remains inactive, certain environments, browser/profile resources, uploads, logs, or related data may be deleted or become unavailable after the applicable retention period.

We may delete, anonymize, aggregate, or de-identify data when it is no longer reasonably necessary.

11. Security

We use reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

However, no system or transmission method is completely secure. You are also responsible for maintaining appropriate security on your own devices, accounts, credentials, Workspaces, automations, and operational environment.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• access personal data we hold about you;
• correct inaccurate or incomplete personal data;
• request deletion of personal data;
• object to or request restriction of certain processing;
• request data portability in a structured, commonly used, machine-readable format where applicable;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications;
• complain to a supervisory authority or regulator where applicable; and
• request information about categories of personal data processed, shared, or disclosed, where required by law.

We may need to verify your identity before fulfilling a request. We may also decline or limit requests where permitted by law, including where requests are manifestly unfounded, excessive, would adversely affect others’ rights, or conflict with our legal obligations.

To exercise your rights, contact us at support@PhoneGrid.com.

13. Sensitive Data

Please do not upload, transmit, or store sensitive personal data in the Services unless it is necessary for your use case and you have a valid legal basis and appropriate safeguards.

Sensitive data may include, depending on applicable law, financial account credentials, government identifiers, health information, biometric information, highly sensitive authentication materials, or special-category data.

You are solely responsible for the data you choose to place in cloud phone environments, browser/profile resources, automations, uploads, notes, scripts, or shared Workspaces.

14. Third-Party Services

The Services may contain links to or integrations with third-party websites, apps, wallets, plugins, extensions, payment processors, analytics tools, and other services.

We are not responsible for the privacy or security practices of those third parties. Your interactions with such third parties are governed by their own terms and privacy policies.

15. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal data from children in violation of applicable law.

If you are not old enough to form a legally binding contract in your jurisdiction, do not create an Account or use authenticated Services.

If you believe a child has provided personal data to us in violation of applicable law, please contact us so that we can investigate and, where appropriate, delete the relevant data.

16. Automated Decision-Making

We may use limited automated systems for fraud detection, abuse prevention, infrastructure protection, security scoring, payment risk review, or service integrity purposes.

We do not intentionally use solely automated decision-making that produces legal or similarly significant effects about you without appropriate review where required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may provide notice through the website, application, email, account message, or other reasonable means. Unless otherwise stated, the revised Privacy Policy becomes effective when posted.

18. Contact Us

If you have questions, concerns, or privacy requests, please contact us at support@PhoneGrid.com.